Effective Date: 21st March 2025
1. Cancellations
- You may request a cancellation within 24 hours of purchase if service delivery hasn’t begun.
- Once service delivery or consultation has started, cancellations are not permitted.
2. Refunds
Refunds are only issued under the following conditions:
- Technical error or double payment
- Failure to deliver the service as promised (subject to evaluation)
- Service not initiated and cancellation requested in time
Refund requests must be made within 7 days of purchase via support@outsurface.com.
3. Processing Time
Approved refunds will be processed within 7–10 business days to the original payment method.